Services
Sunnyvale cleaning partner for facility management teams
Sunnyvale Janitorial is open to direct vendor contracts with facility management firms, national or regional, that run offices, R&D buildings and campuses in Sunnyvale.
A cleaning vendor for the buildings you manage in Sunnyvale
Sunnyvale’s workplaces lean heavily toward corporate and tech offices, R&D buildings and multi-building campuses, with medical and dental offices, flex and warehouse buildings, schools and daycares, retail interiors, fitness centers, churches and business parks around them. Some of those properties are run day to day by a facility management company on behalf of an owner or tenant based elsewhere.
If your company runs buildings here for an owner with a coast-to-coast or regional portfolio, we can be your cleaning vendor for those buildings, hired directly by your company. Vendor managers tend to ask the same few things first, so here is how we would handle each one.
Can you work in our ticket system, within our limits?
Yes. Your coordinators send work through whatever work-order system your company has mandated, and we accept, update and complete each ticket in that same place. There is no parallel spreadsheet and no side channel of texts.
On each ticket, the not-to-exceed (NTE) figure marks the edge of what we are cleared to do. If a crew finds that a job is larger than the ticket expected, such as carpet that needs extraction across a whole bullpen rather than spot work, we report it and wait for your go-ahead before passing that amount.
How quickly do you respond and start?
Tickets flagged urgent hear back from us the same day. Overnight and on weekends we still pick up urgent calls, so a Saturday spill in the lobby or an overflowing restroom during a weekend event gets a same-day reply.
For a new building, plan on a walkthrough within two business days of first contact and regular service starting within a week. During the walkthrough we note the rooms that matter most to the tenant, such as the reception desk, the kitchen everyone crowds into at noon or the restrooms next to the big conference rooms, and put them first on the visit list.
What will our vendor file need from you?
Ask for our vendor packet on the contact page; the operations team replies with it by email. On insurance, our general liability pays up to a million dollars for one occurrence and up to two million in total, an umbrella policy sits above it, and every employee on your account is covered by workers’ compensation.
Expect each certificate of insurance (COI) back from us inside one business day. We list your company as additional insured, and your client too, when you ask for it.
Who will be in the building?
Only people who have passed a background check are assigned to your Sunnyvale sites, and they arrive in uniform. Campus and R&D tenants often have their own rules, perhaps a second screening, badges handed out at a security desk or an escort through a lab corridor, and our crews follow those rules at that property.
It helps to tell us at the walkthrough which areas are restricted and who controls access to them. Restricted rooms that are not to be cleaned are left off the visit list, and rooms that need an escort are scheduled for hours when the tenant can provide one, so the visit plan matches how the building controls access.
How will we know the work is done, and who do we call?
Arrival and departure are logged on each visit. Whenever we finish urgent work or a project booked for a single visit, we send you photos or a completion note to attach before closing it. Supervisors also inspect and score each building, and we share their inspection reports and scores with you.
On our side, a named account manager owns your whole Sunnyvale list, and when that person is out, the operations manager answers for it. If you are moving several Sunnyvale buildings over together, we can take them on as a group under one schedule. Invoicing can follow buildings or tickets, your pick, and every invoice shows which Sunnyvale address and which work order it covers.
What can we send you?
Nightly janitorial services and office cleaning cover work areas, shared spaces, restrooms, interior glass and floors. A day porter handles lobbies, kitchens and restrooms while the building is full. Nightly visit lists and porter hours follow the days each building is busiest.
When a ticket is periodic or one-time, it might be commercial carpet cleaning in a bullpen, a restroom deep clean, disinfecting a suite, dust removal once a fit-out is done, or cleanroom, data center and lab cleaning for the technical spaces common in Sunnyvale.
A few useful answers
Common questions
Do we need to go through a broker to hire Sunnyvale Janitorial?
No. Facility management companies, national or regional, can sign a contract directly with us.
Can one account manager handle all of our Sunnyvale buildings?
Yes. A single named account manager covers every building you place with us, and an operations manager is the backup contact.
Can you take over a building from another cleaning vendor?
Yes. Once you reach out, a walkthrough of the building usually follows inside two business days, and our nightly service normally takes over within a week.
What do we get to close out a one-time ticket?
You get the logged arrival and departure times for that visit, plus photos of the result or a completion note describing it.
Will our client be named on your certificate of insurance?
Yes, when you ask. Name the parties you need, your company, your client or both, and the certificate listing them as additional insured is back to you inside one business day.